FAQs

Need to know something before you call or send your suspension to us? Have a look at our frequently asked questions.

What makes you different to other motorcycle suspension tuners? Why is there such a big price difference between suspension tuners? You all do the same thing don't you?

We have suspension files and specifications going back over 20 years, giving us a huge depth of experience and expertise to draw upon. Every setting (that’s what we call a specific combination of shims, pistons, bleeds and springs) that we have ever done we keep on file to refer back to. They are littered with notes of who used it, what they thought, good or bad, and what setting we tried next, if any.
All that, plus the tuners we know in NZ, the UK, several in the US and Ohlins trackside engineers based in Australia and Sweden that we talk to regularly and in most cases are lucky enough to call our friends.
So you don’t hand your suspension over the counter for someone to take a wild guess... we give you the suspension you've been dreaming of. We guarantee it!

What hours are you open?

We are open Monday to Friday, 8:30am until 5:00pm Australian eastern standard time, and 8:30am – 12:00pm on Saturdays.

What if I live too far away to drop my bike in, or if I can’t get there during normal opening hours?

Workshop hours are flexible to say the least! Give us a call and we can open early or stay back later to fit you in. If you live too far away to drop your suspension off, we will talk to you on the phone about what you are not happy with and estimate the cost to make improvements for you.
Just pull your forks / shock off your bike, wrap them well (check the Packaging Instructions) and send them to us via Australia Post or a courier.

I've already had my suspension revalved by someone else, can it be done again?

Determining a suspension setting, in our opinion, is very much up to the interpretation that the suspension tuner makes of the customer’s complaints. There are literally hundreds of ways a pair of forks or shocks can be assembled.
Race teams often revalve many times in one day of testing, chasing the optimum setting. We do this testing with our test riders and then draw on the vast settings bank we have accumulated to give you the setting we believe is best suited to your needs.
We also give you a comprehensive set-up booklet to help you fine-tune for particular circumstances.

My mate Gaz does his own suspension revalving by pulling a few shims out, why should I pay you guys money when Gaz does it in 5 minutes for a six pack of XXXX?

I'm sure Gaz is talented at bricklaying, but he might be missing a few things when it comes to motorcycle suspensions.
When we rebuild or revalve your suspension, we totally disassemble the forks and shock, inspecting not just for wear, but for faults and quality control issues of the factory assembly. We do so much suspension work that we know all the small tips and cures for each model, so we can advise you on what modifications (such as our T-Valve kits and our progressive springs) will be necessary to achieve the level of performance you want.
All Gaz can advise you on is beer temperature. Granted this is an important measurement, but will not make you go faster or ride smoother.

I live in South Australia and own a 94 Honda XR 600, it's got an intermittent fault - can you diagnose it over the phone if I hold the phone up to the engine?

This really happens! No, we can't diagnose engine noises or faults over the phone.
But we can tell you that being an XR600 it's probably the stator. We can give you suggestions based on our experience, but ultimately we need to see the bike to correctly diagnose the fault.

What spring rates do I need?

We have just completed Step 1 of our massive online spring rate generator, so if you are looking for springs for an Offroad bike, click HERE.
However, if you are looking for the right spring for your Road bike or ATV, you will have to give us a call.

What suspension fluid do you use?

We use Maxima in all our suspension and engine work. We buy in bulk so you get a great suspension fluid at a great price. If you want to supply your own oil you can, and we will discount the job accordingly.

What bike should I buy?

We would love to be able to have time to answer all questions but we can't. Read Transmoto, ADB, AMCN, talk to your mates, talk to your local shops, they will be the people you rely on long after you buy a bike.

Returns

We cannot accept returns for special orders. For example, if you order 100 shock springs for the Australian Army DRZ400’s, and then want to return them because the Army wanted 5.7Kg/mm and you ordered 6.0Kg/mm, it’s not our fault (don’t laugh, this really happened).
However, if we messed up and shipped the wrong thing, we will happily accept it.
We will pretty much accept anything back that we normally keep in stock, up to 14 days from the time of shipping. It must be in it’s original packaging, with instructions, and be in a saleable condition. If you have used it for 2 months, and have decided to sell the bike and want to return all the parts you have bought for it, no way.
We don't accept “change of mind” returns after 14 days.
If the product is faulty, we give you the manufacturer’s warranty. In the case of our Teknik springs, our lifetime warranty is spelt out in full in the packaging of the spring, and is also available HERE.
In short, it is for mechanical defects, for the original owner, and we will replace the product free of charge.
Electrical componets, like Vortex ignitions will be sent back to the factory for testing before warranty is discussed.
We also give a 3 month warranty on all of our workshop labour.

Shipping, Pricing and Currency

We do not charge for any item or work until it is ready to ship. Backordered items are not charged until they are shipped either.
We do our best to hold the prices listed, but due to currency fluctuations we reserve the right to change the price. If we do this, we will advise you of it, and we give you the option for a full refund.
If we have zero stock of an item and we backorder it, and the supplier has discontinued the product, we are not liable to scour the ends of the earth to find the product for you. We will refund anything you have paid and send you on your merry way.
Due to the vastness of Australia, the Shipping tables are complex. The amounts that are added to your order when shipping is applied is the maximum that you will be charged. If products are in stock, we will pack and ship your order within 24-48 hours (excluding weekends). Depending on your method of shipping, you will receive your order within 2-3 days (also excluding weekends). If your item is not in stock, we will back order it for you. You will always be emailed with the option to cancel your order if you would rather not wait for the back orders to arrive. We will also give you an estimated time of arrival, but due to wharfie strikes, communists, containers falling off ships and anything else we can’t control, we can’t absolutely guarantee it.
For orders made from within Australia, Goods & Services Tax will be applied. Our business is operated from New South Wales, Australia.
We pride ourselves on our service and product knowledge, and if for some reason you are not satisfied, please contact us directly so that we have an opportunity to rectify the situation if possible. To find out how to contact us, click here.

Our Warranties and Money Back Guarantee

Teknik offers our customers the following warranties:

Money Back Guarantee On suspension settings we offer a money back guarantee in the following format;
1. Accept customer job with suspension booking form completely filled out, no exceptions.
2. Price will either be determined before work commences at quoting stage or after disassembly (for suspension more than 3 years old). No sponsorship discounts. The money back guarantee is only valid if the customer agrees to all the work we suggest, i.e. if we recommend fork springs are required and customer ignores our recommendation, we cannot guarantee the suspension will work to his or her satisfaction.
3. Customer has 30 days to contact us and inform us they are not satisfied with the performance. We will give them advice over the phone and try to resolve the issues with external adjustment, e-mail information, over the phone advice and/or trackside service. If the customer is not satisfied the suspension must be returned to us within 30 days of initial invoice, with a new suspension booking form, outlining their problems and how it has changed since the initial problems. The customer pays the freight cost to and from our workshop.
4. The customer then has an additional 30 days to alert us to any dissatisfaction with the revised settings. We will offer support as previously outlined.
5. If the customer is still dissatisfied we will refund the initial invoice total in full after the suspension has been returned to us so we can return the settings to stock and reclaim our parts. Customer pays for the transport costs to and from our workshop.

All other work 3 month warranty on all labor. We guarantee that for 3 months our work will not fail. However, the parts we fitted may wear out, the vehicle may be subject to abuse and neglect. We have no control over these factors. We also offer a 3 month warranty on fork seals not leaking from the date of invoice. Warranty outside of this period is up to the discretion of the Director.

Freight Options

We ship with our companies daily. We have never lost a parcel with any of our carriers. Ever.
We have, however, had a few disappear off the radar for days, weeks and months. This is a rarity, but if this frightens you then please use a courier with a tracking system like Toll or use registered post. If you are shipping to us, please read the packaging instructions below.
We use the following freight companies; Australia post - Snail mail, express post 500g and 3kg bags, express post parcel, registered mail, COD, EMS; Toll - Road freight and overnight express; Toll - Road freight and overnight express; Couriers Please and Fastway - Sydney Metro.
Please contact us if you would like to clarify any freight options with us.

Packaging Instructions

Sending your suspension to Teknik is quick and easy. Your suspension should be sent to us as a complete assembly.
Please pressure wash the forks and/or rear shock as fully as possible before removing it from the motorcycle. Wrap the shock or forks separately with heavy layers of newspaper and pack them in a cardboard box or tube.
You may choose to remove your rear shock spring, or to drain your dirty fork oil before sending in your suspension components. Doing so will not change our labour fee, but since you will be shipping a lighter weight package, your freight costs will be reduced.
For any shock work, send us your complete shock and reservoir assembly. Do NOT break any of the reservoir line connections.
Please tell us if the shock has been leaking!
For any extra help or advice, please contact us.

Privacy Policy

Teknik Motorsport does not disclose buyers' information to third parties. Especially Credit Card details.
We may use email addresses to keep you informed of new products and updates, but as stated these will not be provided to a third party.
Should you wish to have your details removed, or you would like a full copy of our privacy policy please contact us.

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